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Shipment Policy
- Online orders or payment made after 10.00am will be process on the next working day.
- No delivery to Hypermarkets & Departmental stores' receiving department.
- Please allow 5-7 working days only for Malaysia (Monday to Saturday, Not including Sunday & public holidays) for deliveries of you goods, following payment processing authorization and verification.
- If you wish to make any changes to the order placed online, please contact Customer Care at +603-80603668 or e-mail us at customerservice@nesh.com.my Please take note that every order is process immediately and may not be possible to make any changes.
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Estimated Delivery Time |
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Target |
Actual |
Activity / Status |
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Working Day 1 |
Confirmation of payment |
Order Entry
(assumes order received 12pm) |
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Working Day 2 |
Confirmation of order |
Order Processing
( order receipt in production) |
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Working Day 3-6 |
Confirmation of delivery
-Delivery order cycle time 3-6 working days for delivery to Peninsular Malaysia |
Order Issue
(Handed over to Logistics Service Provider for Dispatch) |
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Working Day 3-7 |
Confirmation of delivery
-Delivery order cycle time 3-7 working days for delivery to East Malaysia, Singapore & outskirt area |
Order Issue
(Handed over to Logistics Service Provider for Dispatch) |
Standard Delivery
- Order transit time 5-7 Working Days
- Delivery any time between
9.00am - 5pm, Monday to Friday.
9.00am - 1pm, Saturday.
Check Order Status
- Call to check Order Status, if the transit time more than 7 working days +603-80603668.
- Check Order Status Online, www.go2nesh.com
Example: check order status from the system
Please fill in any of the field as below:
- Online Reference Number
- Customer Code
- Order Number
- Customer PO Reference Number
NESH will update order status from time to time. 3 statuses are:
- Confirmation of payment
- Confirmation of order
- Confirmation of delivery
Liability Clause
- A maximum of RM100.00 or whichever is lesser based on the cost of items
- If the cost of the parcel is more than RM100.00, you are advisable to insure it at your own cost
- NESH is not liable for any consequential losses due to delay in delivery
Any discrepancy on delivered shipment must be reported to NESH Marketing Sdn Bhd within 12 hours upon delivery.
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